Person Specification

Knowledge and Experience

Demonstrable track record of successfully leading high performing teams in complex, high volume operational processing settings.
Proven experience of driving continuous improvement and excellence in customer service.
Experience of working in complex regulatory or legislative settings or similar.
Demonstrable understanding of managing significant budgets and exercising operational controls.
Qualified to degree level or equivalent.

Strong, inspirational leadership skills, with an ability to empower and develop capability.
Proven ability to make good decisions which are based upon sound judgments and analysis, are evidence-based, and which are focused on the right outcomes.
Proven ability to manage operational risk.
Excellent analytical skills and experience of developing and using robust management information.
Robust, resilient and effective under pressure.
Good interpersonal and communication skills, with the ability to build and manage complex stakeholder relationships.
Understanding of the principles of equality, diversity and inclusion and their application in the workplace and in public policy.