Person Specification
Knowledge and Experience
- Demonstrable track record of successfully leading high performing teams in complex, high volume operational processing settings.
- Proven experience of driving continuous improvement and excellence in customer service.
- Experience of working in complex regulatory or legislative settings or similar.
- Demonstrable understanding of managing significant budgets and exercising operational controls.
- Qualified to degree level or equivalent.
Skills
- Strong, inspirational leadership skills, with an ability to empower and develop capability.
- Proven ability to make good decisions which are based upon sound judgments and analysis, are evidence-based, and which are focused on the right outcomes.
- Proven ability to manage operational risk.
- Excellent analytical skills and experience of developing and using robust management information.
- Robust, resilient and effective under pressure.
- Good interpersonal and communication skills, with the ability to build and manage complex stakeholder relationships.
- Understanding of the principles of equality, diversity and inclusion and their application in the workplace and in public policy.
Desirable
- A good understanding of the legal sector and how it operates.
- Understanding of the wider law enforcement and regulatory landscape.