Person Specification

Experience, Knowledge and Understanding

  • Proven success in shaping strategy and delivering business change through the building of employee capability and embedding improvement activity across a complex environment. This should include developing and implementing creative people attraction, development, and engagement techniques – in particular, areas of scarce talent.
  • A strategic understanding of digital transformation and services in the context of improving customer journeys and simplifying processes.
  • Significant experience of leading cultural change including the ability to gain commitment, trust and support to deliver and build an inclusive and engaged community of colleagues.
  • Demonstrable commitment to and successful experience of creating and working with cognitively diverse teams.
  • Proven strategic and operational understanding of best practice across the full people/HR/OD life cycle, including talent acquisition, progressive HR policies, procedures, legal frameworks and best practice.
  • Solid experience of budget and supplier management.
  • Proven team leadership capability and experience.

Personal Characteristics

  • Proven ability to quickly develop excellent relationships and networks, and to secure the confidence of senior stakeholders.
  • Ability to coach and support senior individuals to achieve ideal business outcomes. Not a “yes person”! Equally, collegiate and coaching-led in robust interactions.
  • Proven analytical ability and critical thinking skillset coupled with excellent communication and influencing skills – able to establish, cultivate, and maintain influential partnerships with all internal and external stakeholders.
  • Organised and able to balance the demands of several activities with a proven track record of meeting deadlines and working under pressure.
  • Strong team player – collaborative by nature and able to role model the organisational virtues and ways of working.
  • Able to exhibit and promote excellent people leadership and management practices within the organisation, enabling people to develop and perform to their best.


  • Applied knowledge of Agile practices including experience of performing at a senior level within an Agile environment / evidence of implementing an Agile transformation.